Refund policy

Last updated: July 31, 2026

This policy explains when a refund may be available, how refund requests are reviewed, and how long an approved refund may take to appear in your account. Because Print Your Wear products are made to order, please read the eligibility window and cancellation timeframes carefully before you buy.

On this page

1. Refund Review & Approval
2. Refund Processing Time
3. Refund Amount & Original Shipping Charges
4. Cancellations, Product & Address Changes
5. Customer Selection Errors After the Modification Period
6. Change of Mind
7. Defective, Damaged, or Incorrect Products
8. Missing Items
9. Lost Orders
10. “Delivered” but Not Received
11. Late Delivery
12. Refused or Unclaimed Deliveries
13. Late or Missing Refunds
14. Contact Information

1. Refund Review & Approval

After we receive all the information needed to review your request, we will email you our decision — approved or rejected — within 2 business days.

For product-related issues, we may ask you to provide:

• your order number;
• a clear description of the issue;
• clear photos of the full product; and
• clear photos of the affected area.

A photo of the shipping label is not required. For a size discrepancy caused by us, we may ask you to lay the garment flat and send photos showing the chest width and length next to a measuring tape or ruler.

If your request is approved, our email will explain the resolution, whether a physical return is required, and your next steps.

Approved refunds are normally issued to the original payment method used at checkout. If that method is no longer available (for example an expired card, or a purchase paid with store credit or a gift card), we will issue the refund as store credit or another method we agree with you. We do not charge a restocking fee on approved refunds.

2. Refund Processing Time

If your refund is approved, we process it to the original payment method within 3 to 5 business days. After we process it, your payment provider may need extra time to post the funds:

Method	Time to appear after we process the refund
PayPal	Usually 3–5 business days
Credit / debit card	Your card issuer may take up to 10–15 business days

These posting times are controlled by the payment provider and begin only after we have processed the approved refund.

3. Refund Amount & Original Shipping Charges

Unless stated otherwise, a refund applies only to the affected product and any tax directly related to it.

Original shipping charges are normally non-refundable. We will, however, refund applicable original shipping charges when a full refund is approved because of:

• a verified manufacturing defect;
• damage during shipping;
• an incorrect item, design, color, or size sent by us;
• a package confirmed lost by the shipping carrier; or
• delivery after a specific deadline our Support Team confirmed in writing before production began.

If only part of an order is affected, the refund is normally limited to the affected item, its applicable taxes, and any shipping charge directly tied to that item, where applicable.

4. Cancellations, Product & Address Changes

Because our products are custom-made, orders are routed to production shortly after they are placed. Please note the timeframes below.

Order Cancellations & Product Changes

You may request to cancel your order for a full refund, or change product details (such as size, color, design, or personalization), by contacting Support within 24 hours of placing the order.

If your request arrives within this 24-hour period, we will make every reasonable effort to accommodate it. However, cancellations and product changes are not guaranteed once your order has entered production. If the item has already been printed, we may be unable to cancel or modify it, but our Support Team will work with you on a suitable solution.

Shipping-Address Changes

Requests to change the shipping address must be submitted within 48 hours of placing the order. We will make a reasonable effort to update the address before shipment, but changes are not guaranteed once the order has entered fulfillment or been handed to the carrier.

5. Customer Selection Errors After the Modification Period

The situations below apply when the product was made and shipped correctly according to your confirmed order, but the details you selected were not what you wanted. In these cases a full refund is not available.

Wrong Size Selected by the Customer

If the item was made in the size you selected but does not fit, you may request one size replacement for a fixed fee of $15 per replacement item.

• the original item does not need to be returned;
• the fee covers one remake plus standard replacement shipping; and
• this size-change replacement is limited to one time per affected item.

This one-time limit applies only to size-change replacements. If the replacement item itself arrives defective, damaged, or incorrect, that is treated as a new issue under Section 7. If we shipped a size different from your order confirmation, the replacement is free.

Wrong Color, Design, or Personalization Selected by the Customer

You are responsible for checking all colors, designs, names, dates, messages, images, and other details before ordering. If the product was made correctly based on the details you submitted, a full refund or free replacement is not available. Because Print Your Wear items are custom-made to order, we do not accept returns or issue refunds if you change your mind, prefer a different product, or ordered the wrong size/color after the 24-hour cancellation window has passed. However, we want you to be satisfied with your experience. If you are unhappy with your correctly made item for any of these reasons, please contact us within 30 days of delivery, and we will provide a 50% discount code toward a new, corrected order. The original product does not need to be returned.

Incorrect Shipping Address Submitted by the Customer

If the address cannot be changed before shipment, we will help request a carrier correction or redirection when possible, though we cannot guarantee the carrier will approve or complete it. If the order must be produced and shipped again because you provided an incorrect or incomplete address, you are responsible for the applicable remake and shipping costs.

6. Change of Mind

A change-of-mind cancellation qualifies for a full refund only when the request is submitted within 24 hours of placing the order (see Section 4). After that period, a full refund is not available solely because you:

• changed your mind;
• no longer need the product;
• prefer a different product;
• do not like the style or fit; or
• ordered the wrong size, color, design, or personalization.

This applies when the product was made correctly according to the confirmed order. For a wrong size you selected, the $15 replacement in Section 5 remains available. We may also offer store credit or a 50% discount code toward a new order, at our discretion. None of this creates a general right to a full refund or a physical return.

7. Defective, Damaged, or Incorrect Products

If your product has a verified manufacturing defect, arrives damaged, or does not match your confirmed order, we may offer a free replacement, a full refund, a partial refund, or store credit.

• Major defects that prevent normal use may qualify for a free replacement or full refund.
• Minor issues that do not prevent normal use may qualify for a partial refund or store credit.

The available resolution depends on the nature and severity of the issue.

8. Missing Items

If one or more items are missing from your package, you may choose free shipment of the missing item, or a refund for its value. The refund is limited to the missing item and any directly related tax or shipping amount, where applicable.

9. Lost Orders

If the shipping carrier confirms a package is lost, you may choose a free replacement or a refund. If the package was never marked as delivered, you must report the issue within 30 days of the latest estimated delivery date. If the shipping carrier confirms a package is lost, you may choose a free replacement or a full refund. If tracking has stopped updating for more than 15 consecutive days, or if your package has not arrived within 30 days of shipment, please contact Support. We will consider the package lost and immediately issue your choice of a replacement or refund.

10. Tracking Shows “Delivered,” but the Package Was Not Received

If tracking shows your package as delivered but you cannot find it, please first check with other members of your household, neighbors, your building reception or mailroom, your local post office, and the shipping carrier.

Where appropriate, we will open a carrier investigation. A status of “Delivered” does not automatically qualify an order for a refund or replacement — we review the carrier’s findings and the circumstances before determining the resolution.

11. Late Delivery

Required Delivery Date Confirmed in Writing

If you told Support of a required delivery date before production began and our team confirmed that specific deadline in writing, but the order arrived after that date, you are eligible for a full refund.

No Required Delivery Date Confirmed

If no specific deadline was confirmed in writing before production began, delivery after the estimated timeframe does not automatically qualify for a full refund. Depending on the length of the delay and the circumstances, we may offer a partial refund, store credit, or another reasonable resolution. Estimated delivery dates are not guaranteed unless our Support Team clearly confirms a specific deadline in writing.

12. Refused or Unclaimed Deliveries

A full refund is not available when delivery fails for reasons outside our control, including when you refuse the package, do not respond to the carrier, do not collect the package, do not provide information required for delivery, or do not complete customs clearance or other required procedures.

Depending on the package status, return status, and costs already incurred, we may offer a partial refund, store credit, a discount code, or another reasonable resolution.

13. Late or Missing Refunds

If you received a refund confirmation but the funds have not appeared after the applicable payment-provider timeframe:

1. check your PayPal account, bank account, or card statement again;
2. contact PayPal, your bank, or your card issuer and ask whether the refund is pending; and
3. if the provider cannot locate it, contact our Support Team for help.

14. Contact Information

For refund, billing, or order-related questions, please contact our Support Team. Most approved claims are resolved with a photo and do not require a physical return. If we require a return because of a verified defect or an error on our part, we cover the return shipping cost.

Please contact support@printyourwear.com to initiate a return before mailing any items.

Authorized Return Facilities:

United States:5401 NW 72nd Ave, Miami, FL 33195-6740, United States

Canada: 1575 South Gateway Rd, Unit E, Mississauga, ON L4W 5J1, Canada

United Kingdom:Unit 1 & 2 Watchmoor Pk, Watchmoor Road, Camberley, Surrey GU15 3AQ, United Kingdom

Note: Our Chicago Headquarters (333 N Green St) is for corporate registration and business contact only; it cannot process incoming return packages.

Support email: support@printyourwear.com

Support phone: +1 (213) 573-2517