Placeholder Refund policy - Print Your Wear
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Refund policy

Last updated: May 19, 2026

Thank you for shopping at Print Your Wear. We are committed to ensuring you are entirely pleased with your custom-printed apparel and accessories. Because our products are made-to-order, we have established a clear and hassle-free policy. You have 30 days from the date of delivery to request a return, replacement, or refund.

1. Order Cancellations & Modifications

Because all orders enter our custom production queue rapidly, cancellations and order modifications are subject to strict time limits to protect inventory costs:

  • Cancellations & Item Modifications: You are entitled to a 100% full refund or changes to your item's specifics (such as sizing and color) if you request it within 24 hours of placing your order.
  • Address Modifications: Shipping address changes can be processed if requested within 48 hours of purchase.

Missed the timeframe?
If you accidentally ordered the wrong size, color, or entered the wrong address and failed to notify us within the specified timelines, please still contact our support team at support@polynesianpride.co. While we cannot guarantee a standard cancellation or modification once an order has already entered the production phase, we will try our absolute best to assist you and find a suitable solution (such as offering a special 50% discount code for you to re-order the correct item).

2. 100% Free Replacements ("No Need to Return")

To save you time and reduce carbon emissions, we utilize a hassle-free photo verification process for errors caused by our production network. You do not need to physically ship the item back to us if your order falls under these categories:

  • Incorrect Item Shipped: You received the wrong size, color, design, or an entirely different product.
  • Defective or Damaged: The product arrived torn, broken, misprinted, or was damaged during transit.
  • Not as Described: The item significantly differs from the specifications displayed on our store.

Action Required: Simply email support@printyourwear.com with your order number and clear photos of the issue. We will approve a full refund or a free replacement within 48 business hours.

3. Sizing Issues & Change of Mind

Because every item is custom-produced immediately after an order is placed, we highly recommend reviewing our sizing charts carefully before checkout.

  • Customer Error (Wrong Size/Color): If you accidentally ordered the wrong size or color, we cannot offer a standard free replacement or full refund. However, we will gladly offer you a 50% discount code to re-order the correct item.
  • Change of Mind: We do not accept returns or issue refunds if you simply change your mind after the initial 24-hour cancellation window has passed.

4. Standard Return Eligibility & Process

For items that are eligible for a standard physical return, the following strict conditions apply:

  • Items must be in new, unworn, and unwashed condition.
  • All original tags, labels, and packaging must be intact.
  • Items must be free from stains, pet hair, perfume, smoke odors, or any signs of usage.

Step-by-Step Return Process

  1. Initiate Request: Email our support team at support@printyourwear.com within 30 days of delivery.
  2. Review & Authorization: Our quality assurance team will review your request within 2 business days.
  3. Shipping: If authorized, we will provide the exact warehouse return address. Note: Packages sent back without prior authorization will be rejected.

Return Shipping Fees: Print Your Wear covers 100% of the return shipping costs if the return is due to our error. If the return is authorized for other reasons, the customer is responsible for all return shipping fees.

5. Refund Processing Timelines

Once a refund is officially approved by our team (either via photo verification or after inspecting a returned package), the refund command is submitted instantly. The time it takes to reflect on your balance depends on your financial institution:

  • PayPal Transactions: 3 to 5 business days.
  • Credit Card Transactions (Visa, MasterCard, American Express, Discover processed via Stripe): Up to 10 business days.

Note: Refunds can only be credited back to the original payment method used during checkout. Gift cards are non-refundable.

6. Contact & Billing Support

If you have not received your approved refund after the specified timelines, please contact your bank or credit card company first. For further assistance, reach out to our corporate team:

Brand Name: Print Your Wear
Headquarters: 333 N Green St, Chicago, IL 60607, United States
Support Email: support@printyourwear.com
Support Phone: +1 (213) 573-2517